Dolly’s Finest
Refund Policy
Last Updated: October 14, 2026
At Dolly’s Finest, we take pride in creating baked goods and floral arrangements that make your special moments even more memorable. Because our products are often made to order and may require perishable ingredients, fresh flowers, and advance preparation, all refund and cancellation requests are handled according to the guidelines below.
1. Order Cancellations
If you need to cancel an order, please contact Dolly’s Finest as soon as possible. We understand that plans can change, but we may have already purchased materials or started preparing your order.
Refund eligibility will depend on how far along the order is and whether ingredients, flowers, or other supplies have already been purchased or used.
Deposits may be nonrefundable when this policy has been disclosed and agreed to before payment, to the extent permitted by law. Any approved refund will be based on the circumstances of the cancellation and the work already completed.
2. Custom Orders
Custom cakes, baked goods, floral arrangements, and special event orders require time and preparation. Because these products are created according to individual customer requests, refunds are not guaranteed once preparation has begun.
If you need to make changes to a confirmed order, please contact us as early as possible. Changes are subject to availability and may result in additional charges.
3. Damaged, Missing, or Incorrect Orders
We want every order to arrive in good condition and match the details confirmed with you.
If your order arrives damaged, contains missing items, or differs significantly from what was agreed upon, please contact Dolly’s Finest as soon as possible after delivery. Include your order details, a description of the issue, and clear photos when applicable.
After reviewing the situation, we may offer an appropriate resolution, such as a replacement, partial refund, or full refund, depending on the circumstances.
Minor variations in handmade decorations, baked goods, and natural flowers are expected and do not automatically qualify an order for a refund.
4. Delivery Issues
Dolly’s Finest is a delivery-only business, so customers are responsible for providing an accurate delivery address, current contact information, and clear delivery instructions.
If a delivery is delayed, unsuccessful, or delivered incorrectly, please contact us so we can review the situation.
Additional delivery attempts may involve an extra fee when the issue results from incorrect information or the recipient being unavailable. However, if Dolly’s Finest is responsible for a delivery error or cannot fulfill the order, we will work with you toward an appropriate resolution.
5. Perishable Products
Our baked goods and floral arrangements are perishable and may lose freshness or quality over time. For this reason, we cannot offer refunds for products that have been improperly stored, mishandled, or damaged after delivery.
Please follow any care, storage, and refrigeration instructions provided with your order.
Concerns about the condition of an order upon arrival should be reported promptly so we can review them fairly.
6. Floral Arrangements and Flower Substitutions
Flowers are seasonal products, and availability may change. Natural differences in color, size, shape, and bloom are normal.
If a specific flower is unavailable, Dolly’s Finest may suggest a suitable substitute. If a substitution would significantly change the agreed-upon arrangement, we will discuss the change with you.
A refund or other resolution may be considered if an arrangement differs significantly from the confirmed order. Minor natural variations alone do not automatically qualify for a refund.
7. Special Events and Floral Bar Bookings
Special event orders and floral bar bookings may require advance deposits, preparation, and material purchases.
Cancellation and refund eligibility will depend on the booking agreement, the timing of the cancellation, and any costs or work already completed. Any nonrefundable deposit or cancellation fee must be communicated and agreed upon before the booking is finalized, subject to applicable law.
Rescheduling requests are subject to availability and may involve additional charges.
8. Refund Processing
If a refund is approved, it will generally be issued through the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.
Any approved partial refund will reflect the circumstances of the order and the agreed-upon resolution.
9. Orders Canceled by Dolly’s Finest
If Dolly’s Finest must cancel an order and cannot provide an acceptable alternative, we will provide an appropriate refund for the unfulfilled portion of the order, as required by applicable law and the circumstances of the transaction.
10. How to Request a Refund
To request a refund or report an issue with your order, please contact us using the information below. Include your name, order details, delivery date, and a description of your concern. Photos may be requested when relevant.
Business Name: Dolly’s Finest
Email: mar.webber@yahoo.com
Please contact us as soon as possible after receiving your order so we can review the issue and determine the best way to resolve it.
11. Policy Updates
Dolly’s Finest reserves the right to update this Refund Policy as our business and services evolve. Updates will be posted through our website or communicated through an appropriate business channel.
Nothing in this policy limits any rights customers have under applicable law.
Thank you for choosing Dolly’s Finest. We appreciate your support and will always do our best to handle concerns with fairness, care, and understanding.