Dolly’s Finest

Terms and Conditions

Last Updated: October 14, 2026

Welcome to Dolly’s Finest! We specialize in baked goods and floral arrangements made to add something special to your celebrations. Our goal is to provide quality products and a positive experience with every order. Please review the following terms before placing an order or booking a service with us.

1. Orders and Payments

All orders must be confirmed by Dolly’s Finest before they are considered booked. Depending on the size and type of order, a deposit or full payment may be required to secure your order. Any remaining balance must be paid by the agreed-upon due date.

Please make sure all order details, including dates, flavors, designs, quantities, and delivery information, are correct before confirming your purchase. Changes made after confirmation may not always be possible and could result in additional charges.

2. Cancellations and Refunds

We understand that plans can change. If you need to cancel or reschedule an order, please contact us as soon as possible.

Because custom baked goods and floral arrangements require time, preparation, and materials, deposits may be nonrefundable when this policy has been disclosed and agreed to in advance. Refunds will be considered based on the type of order, how much preparation has already been completed, and the circumstances of the cancellation.

If Dolly’s Finest is unable to fulfill a confirmed order, we will work with you to find a reasonable solution, which may include a replacement, rescheduling, or refund when appropriate.

3. Bakery Policies

Our baked goods are prepared with care, and we do our best to bring your requested designs and flavors to life. Since many of our products are handmade, slight differences in colors, decorations, and overall appearance are normal. Reference photos are used for inspiration, and exact replicas are not guaranteed.

Customers must communicate any food allergies or dietary restrictions before placing an order. While we will do our best to accommodate requests when possible, we cannot guarantee that our products are completely free from allergens or cross-contact.

Once an order has been delivered, customers are responsible for storing and handling it properly. Please follow any storage instructions provided to maintain the quality and freshness of your baked goods.

4. Floral Bar and Arrangements

Our floral arrangements are created using flowers and greenery based on your selected style, colors, and preferences. Because flowers are seasonal and availability can change, we cannot guarantee every specific flower unless its availability has been confirmed beforehand.

If a requested flower becomes unavailable, we will discuss suitable alternatives with you when a substitution would significantly change the agreed-upon design. Natural differences in flower color, size, and shape are part of what makes each arrangement unique.

For floral bar bookings and special events, customers must provide accurate event details, including the date, location, setup time, and expected guest count. Delivery, setup, on-site services, and other special requests must be discussed and confirmed in advance. Additional fees may apply depending on the services requested.

5. Delivery-Only Policy

Dolly’s Finest operates as a delivery-only bakery and floral bar. We do not offer customer pickup. All orders must be placed in advance and delivered to the address provided by the customer.

Customers are responsible for providing an accurate delivery address, contact information, and any special delivery instructions. Delivery fees and any applicable minimum order requirements will be communicated before an order is confirmed.

Delivery dates and estimated time windows will be agreed upon when the order is placed. While we do our best to deliver on time, unexpected circumstances such as traffic, severe weather, or other delays may affect delivery times.

Customers should ensure that someone is available to receive the order at the scheduled delivery time. If no one is available, Dolly’s Finest will contact the customer to determine the next steps. Additional delivery fees may apply if another delivery attempt is needed.

Once an order has been delivered to the customer or an authorized recipient, responsibility for proper handling, storage, and care transfers to the recipient.

6. Custom Orders and Special Events

We encourage customers to share inspiration pictures, color palettes, and ideas so we can better understand their vision. While we will do our best to match your requests, exact replicas of reference photos are not guaranteed.

For weddings, parties, and other special events, your date is not secured until your booking has been confirmed and any required deposit has been received. Changes to the event date, location, guest count, or services requested are subject to availability and may affect the final price.

Customers are responsible for making sure the venue allows the services and setup arrangements requested. Any agreed-upon delivery, setup, or on-site service details should be confirmed before the event.

7. Damaged, Missing, or Incorrect Orders

Your satisfaction matters to us. If an order arrives damaged, is missing an item, or differs significantly from what was confirmed, please contact Dolly’s Finest as soon as possible. Photos and a description of the issue may be requested so we can review the situation.

We will work with you to determine a fair solution based on the circumstances. Depending on the issue, this may include a correction, replacement, partial refund, or another appropriate resolution, subject to applicable law.

8. Customer Responsibilities

Customers are responsible for reviewing their order confirmations, providing accurate information, communicating special requests in advance, and completing payments by the agreed-upon deadlines.

Dolly’s Finest reserves the right to decline an order or booking when necessary due to scheduling limitations, safety concerns, unavailable materials, or inappropriate conduct, subject to applicable law and existing contractual obligations.

9. Photos and Social Media

Dolly’s Finest may photograph completed baked goods and floral arrangements to showcase our work on our website and social media platforms.

We respect customer privacy and will obtain appropriate permission before using identifiable customer photos or private event details for promotional purposes.

Customers are welcome to share photos of their purchases. However, permission is required before using Dolly’s Finest's original photographs, logo, or branding for commercial purposes.

10. Unforeseen Circumstances

Circumstances such as severe weather, supplier shortages, emergencies, or other unexpected events may affect an order or booking. If this happens, we will communicate with affected customers and do our best to arrange a reasonable alternative, rescheduling option, or refund when appropriate.

11. Updates to Our Policies

Dolly’s Finest may update these Terms and Conditions as our business grows and our services change. Any updates will be communicated as appropriate. Confirmed orders will remain subject to the applicable agreement unless a change is mutually agreed upon or required by law.

12. Contact Information

If you have questions about an order, payment, delivery, or booking, please contact us using the information below.

Business Name: Dolly’s Finest

Email: mar.webber@yahoo.com

Social Media: dollysfinest - on Facebook, Instagram, & TikTok

Thank you for supporting Dolly’s Finest! We appreciate every order and are grateful to be part of your special moments, one sweet treat and beautiful bouquet at a time.